At ODEV, we understand that customers may occasionally need to cancel an order after placing it. This Cancellation Policy explains the conditions under which order cancellations are accepted and how refunds are handled in such cases. Customers are requested to read this policy carefully before making a purchase.

Order Cancellation by Customer

Customers may request cancellation of an order only before the order has been dispatched from our facility. Once the order has been processed, packed, or handed over to the courier partner for shipping, cancellation requests will no longer be accepted.

As we aim to process and dispatch orders quickly, customers are advised to request cancellation immediately after placing the order if they wish to make any changes or stop the shipment.

Customers may submit cancellation requests through the customer account cancellation option or by contacting ODEV using the contact details provided on our website. Approval of cancellation requests depends on the current processing status of the order.

If the order has already entered the packaging or shipping stage, ODEV reserves the right to refuse the cancellation request.

Order Cancellation by ODEV

ODEV reserves the right to cancel any order at its sole discretion under certain circumstances. These situations may include product unavailability, inventory issues, incomplete or failed payment transactions, pricing or technical errors on the website, or suspicious, unauthorized, or fraudulent transaction activity.

In such cases, customers will be informed using the contact information provided during checkout.

If an order is cancelled by ODEV after payment has been received, the customer will receive a full refund to the original payment method used during the transaction. Refund processing timelines may vary depending on the payment provider or banking institution.