At ODEV, we strive to maintain high product quality and customer satisfaction. Since many of our products, including fabrics and laces, are delicate and cut-to-order materials, we request customers to carefully review this policy before making a purchase. By placing an order on our website, you agree to the terms mentioned below.

Eligible Return Cases

Returns are accepted only in specific situations where the product received has a genuine issue. Customers may request a return if they receive a damaged product, an incorrect item, or a product with a manufacturing defect. As our products are carefully checked before dispatch, return requests outside these conditions may not be accepted.

Return Request Timeline

Customers must raise a return or refund request within 48 hours of receiving the order. Requests submitted after this timeframe may not be eligible for return, replacement, or refund processing. We recommend inspecting the package and products immediately upon delivery to ensure any issue is reported within the allowed period.

Proof Required for Return Requests

To process any return or refund request, customers are required to provide valid proof of the issue. This may include a clear unboxing video recorded while opening the package or clear photographs showing the damaged, defective, or incorrect product received. The unboxing video should clearly show the unopened package, shipping label, and the condition of the product after opening. This helps us verify claims fairly and resolve issues quickly. ODEV reserves the right to reject return or refund requests if sufficient proof is not provided.

Product Condition for Returns

For a return request to be approved, the product must remain unused, unwashed, and in its original condition. Products must also be returned with their original packaging, tags, labels, and accessories, if applicable. For fabrics, laces, and similar materials, the product must remain completely uncut. Any cut, alteration, damage, or usage after delivery will make the item ineligible for return or refund. Products that have been altered, customized, dyed, colored, treated with DIY work, or modified in any way after delivery will not be accepted for return or refund. Only products returned in their original condition will be eligible for approval. Returned products are inspected after receipt, and approval is subject to quality verification by our team.

Non-Returnable Items

Certain products are not eligible for return or refund under any circumstances. These include:

● Cut fabrics or laces
● Customized or made-to-order products
● Products altered or used after delivery
● Sale or discounted items, where applicable
Customers are advised to carefully review product details before placing an order for such items.

Refund Process

Once the returned product is received and inspected by our team, eligible refunds will be processed within 5–7 working days after approval. Refunds will be credited to the original payment method used during the purchase. Depending on the customer’s bank, payment provider, or card issuer, the time taken for the refund to reflect in the account may vary. In cases where Cash on Delivery (COD) orders are eligible for refunds, customers may be asked to provide bank account details for refund processing.